A tradition of
Customer Service
The reputation of Mastercraft has been built on homeowner referrals and repeat customers. Our commitment to quality craftsmanship and thoughtful construction is reflected in the trust our customers place in us year after year. As a trusted Florida home builder and leading Jacksonville home builder, we take pride in delivering comprehensive home builder services tailored to every homeowner’s vision.
Customer service guides every stage of our new home building services. From initial planning to final walkthrough, our guided homebuilding process ensures clear communication, transparency, and confidence.
Building a home is an important decision, and we understand it can feel overwhelming at times. That’s why our homebuilder service approach emphasizes dependable guidance and responsive communication. As part of our full-service new build construction, homeowners receive dedicated builder support before and after move-in, ensuring long-term satisfaction.
Discover our difference.
*Since 2016, over 95% of homeowners who completed our New Homeowner Survey have rated their overall satisfaction as “Satisfied” or “Very Satisfied.” We send a New Homeowner Survey to the primary customer contact for every home between 30 and 60 days after closing.